If you are doing customer service and/or sales, over the phone, you're going to run into angry customers. It's just part of the industry. The challenge for you is to stay professional and hopefully defuse the situation.
Stop by Myra Golden's website to read her top six tips for staying cool when the customer is hot! I recommend printing out a copy for a reference. (Take note of number 6 tip)
Square Foot Garden Update #9
1 day ago
2 comments:
Rona,
Thank you for sharing these tips with us! I've also shared them with my readers...
Maybe you could share with us a typical day on the phones. I'm sure people would be interested in knowing some of situations you've been in!
Have a great weekend :) By the way, are you still in San Diego?
Looks nice! Awesome content. Good job guys.
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