I strongly recommend that if your direct sales or virtual call center offers teleconferences that you make these mandatory. This allows management to gives details that emails cannot accomplish. You get to hear the voice behing the name, humanizing the person. During Q&A session I find that many of my concerns are addressed. It also allows me to hear from my fellow team mates far and wide.
Recognizing that we cannot always attend the scheduled live call, many companies will archive the calls. So set aside some time, get a pen and paper listen and learn.